Terms & Conditions
RECOMMENDATIONS:
“Please remember to respect and comply with the Protocols and Guidelines for Surveillance, Prevention, and Control against COVID-19 during your tour. It’s important to bring along the following items: Masks, Hand Sanitizer or Alcohol Gel, Gloves, trekking shoes, sunscreen, personal hygiene items, sunglasses, a warm jacket, a camera, and a backpack to carry your essential belongings during the tour. Additionally, it’s recommended to bring insect repellent. Your safety and well-being are our priority, and these measures will help ensure a safe and enjoyable experience for all participants. We hope you enjoy your tour with us!”
BOOKING PAYMENT FORM:
To book with REAL CUSCO FREE TOUR, a 50% deposit of the total tour price is required. Keep in mind that this amount is necessary to purchase your tickets, subject to availability. After making the deposit and receiving confirmation of your reservation, you will have a remaining 50% balance that must be paid 48 hours before the departure of your excursion or, at the latest, during your informative session. If you do not pay the outstanding balances before departure, you will not be able to participate in the tour. The final acceptance of any passenger is subject to the receipt and review of all required forms, documents, and payments.
TRAVEL ITINERARIES:
All tours with REAL CUSCO FREE TOUR are subject to itinerary changes based on various unforeseen circumstances. REAL CUSCO FREE TOUR reserves the right to cancel or change any trip due to natural disasters, road problems, unfavorable weather conditions, strikes, or other sociopolitical disturbances. Similarly, REAL CUSCO FREE TOUR reserves the right to cancel or change any trip due to incompatibilities between passengers and the tour conditions, especially concerning health and physical condition. Excursions canceled due to the incidents listed above will not be refunded or recovered.
PAYMENT METHOD:
Payment is made through a bank transfer to the accounts verified by the company REAL CUSCO FREE TOUR. The price and duration of your trip will never change once your reservation is confirmed.
EXCHANGE POLICY:
If you wish to change the departure date and/or route of your trip after making your reservation, you will need to pay a fee of $50.00 per person. If you want to make changes to the date and route within 48 hours prior to the tour, you will be required to pay a fee of $100.00 per person.
CANCELLATION & REFUND POLICY:
REAL CUSCO FREE TOUR reserves the right to cancel trips. In such a case, a full refund of the amount paid will be provided. REAL CUSCO FREE TOUR is not responsible for expenses incurred prior to the completion of the trip, including non-refundable air tickets, visa fees, medical expenses, etc. If you cancel or abandon a multi-day trip, please note that the 50% deposit made to confirm your reservation is non-refundable and non-transferable. You must complete the total payment for your tour 48 hours before your departure. If you are unable to make the full payment within the specified time, you can coordinate an alternative payment method. Without prior payment or coordination, your tour will be CANCELED. In the event of delays in your arrival in Cusco, REAL CUSCO FREE TOUR assumes no responsibility for missed tours. Our staff will do their best to make the necessary modifications and accommodate you on another tour. However, additional costs resulting from such modifications are not included in the original price of your excursion. Any cancellation you make within 12 hours before your excursion is considered a NO SHOW. In this case, there is no refund. Transportation and medical care expenses are not included in case of a medical emergency during the excursion.
CANCELLATION & REFUND TERMS – MACHU PICCHU TOUR:
You must take into account that once the reservation is confirmed, the agency takes care of purchasing train and entrance tickets as soon as you make the reservation to guarantee you the best tickets. You receive a partial refund when you cancel.
Cancellation cost per person: $90 (for already purchased train, bus, and entrance tickets) + 10% administrative costs. The remaining amount will be refunded within 3 business days. Rescheduling cost per person: Changes or updates are subject to 1.) availability and 2.) an additional charge, rescheduling cost for tickets (train, entrance, and bus – penalty charged by the companies) + 10% administrative fee. If you cancel 3 days or less before the start of the tour, there will be no refunds. We do not issue refunds in case of delayed flights, issues with train schedules, bad weather, or strikes that affect the itinerary.
HEALTH CARE:
Remember that medical assistance is necessary for travelers over 70 years old, as well as for those suffering from chronic, cardiovascular, and other diseases. It is very important to inform the guides if you are taking any medication or if you have any type of illness. This will help prevent any accidents or emergencies.
TRAVEL INSURANCE:
For your own protection, we strongly recommend that you purchase travel insurance. This can be crucial for you in cases of cancellation, interruption, or delay in your trip. It can also cover medical expenses or protect your financial investment. When you acquire your insurance policy, you will also be fulfilling our mandatory requirements.
RESPONSIBILITIES:
The agency limits its liability for reimbursement for services not rendered and non-compliance with contracted services by us. REAL CUSCO FREE TOUR cannot be held responsible for injuries, losses, accidents, delays, or irregularities caused by omission or negligence on the part of the companies or individuals providing or conducting transportation, accommodation, or other related services, nor for natural phenomena, diseases, war, quarantine, strikes, or interventions by the Police, customs, or health regulations or other factors beyond its control.
REAL CUSCO FREE TOUR reserves the right to change any tour or excursion if it deems it necessary to provide a better travel experience. REAL CUSCO FREE TOUR is not responsible for visa or vaccination procedures required.
(REAL CUSCO FREE TOUR IS NOT RESPONSIBLE FOR ANY ERRORS IN CONTEXTUALIZATION OR INACCURACIES IN THE TRANSLATED WORDS).